Repair Warranty Policy

1. Warranty periods by part quality

When you book a repair we offer a choice of part quality where available, and your warranty period follows the tier you choose:

The exact warranty for your repair is confirmed before any work starts and noted on your receipt. The warranty period begins on the day you collect your device.

2. What the warranty covers

• Part defects — faults in the replacement part itself, such as dead pixels, touch or display faults, a battery that fails to hold charge well below its rated capacity, or a faulty speaker, microphone, camera or charging port that we fitted.
• Workmanship — issues caused by the way the repair was carried out, such as loose connectors, missing screws, screen adhesive failures or components disturbed during the repair.

If a covered fault appears within the warranty period we will repair or replace the affected part free of charge.

3. What the warranty does not cover

• Physical damage occurring after the repair — drops, cracks, pressure damage, bent frames or punctures.
• Liquid or moisture damage occurring after the repair.
• Software issues, operating system updates, app faults or device performance unrelated to the repaired part.
• Pre-existing or unrelated faults in other components of the device, including faults that only become apparent once the device is working again (we will always flag anything we notice during repair).
• Devices opened, repaired or tampered with by anyone else after our repair.
• Loss of data. Please back up your device before any repair — data preservation can never be guaranteed.
• Normal wear and tear, including gradual battery degradation.
• Water-resistance. Opening any device can affect factory seals, and we cannot guarantee water-resistance after a repair.

Repairs on devices with pre-existing liquid damage are completed on a best-effort basis. Because liquid damage is progressive and unpredictable, those repairs carry no warranty unless we tell you otherwise in writing.

4. How to make a claim

1. Bring the device and your receipt (or your name and phone number so we can look up the job) to our kiosk at Orion Springfield Central, Kiosk K1, 1 Main St, Springfield Central — or call 0452 385 321 first if you'd like to talk it through.
2. We'll inspect the device to confirm the fault is covered. This inspection is free.
3. If the fault is covered, we'll repair or replace the affected part at no cost — most warranty repairs are completed on the spot or within a few days if a part needs to be ordered.
4. If the fault isn't covered (for example, new physical damage), we'll explain why and give you a no-obligation quote for the fix.

5. Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they are not rendered with due care and skill.

This warranty is provided in addition to — and does not limit — your rights under the Australian Consumer Law. See also our Terms & Conditions.